🔒 Privacy Policy
Company: Wahix Technologies Private Limited
Website: https://wahix.com
1. Introduction
This Privacy Policy explains how Wahix collects, uses, and protects your personal data in compliance with Indian data laws (including the IT Act and PDP Act 2023) and international standards like GDPR.
2. What Information We Collect
-
Personal Identifiers: Name, email, phone number, company, IP address
-
Service Data: Login info, CRM activity, transaction records
-
Usage Data: Device/browser info, pages visited, duration, click actions
-
Communication Logs: Emails exchanged, support interactions
-
Billing Data: Payment history (via Stripe/Razorpay; no card data stored)
3. How We Use Your Data
We use your data to:
-
Provide and improve our services
-
Deliver emails, reports, and onboarding material
-
Respond to inquiries and support requests
-
Comply with legal and tax requirements
-
Detect and prevent fraud or spam
We do not sell or rent your personal data.
4. Legal Basis for Processing
We process data under:
-
Consent
-
Contractual necessity
-
Legal obligation
-
Legitimate interest (e.g., service improvement)
5. Data Sharing
We may share data with:
-
Trusted service providers (e.g., email servers, payment processors)
-
Law enforcement if required by legal process
-
Internal teams for operational purposes
All vendors must comply with confidentiality and data protection standards.
6. International Transfers
Some data may be stored or processed on servers outside India (e.g., AWS, Mailgun in the US).
We use appropriate safeguards under applicable data transfer regulations.
7. Data Retention
We retain personal data only as long as necessary for:
-
Service delivery
-
Legal or audit obligations
-
Backup and recovery
Users may request data deletion, subject to legal exceptions.
8. Your Rights
You have the right to:
-
Access your data
-
Request corrections
-
Withdraw consent
-
Request deletion
-
Lodge complaints with a Data Protection Authority (DPA)
Contact us at: 📧 privacy@wahix.com
9. Security Measures
We use:
-
SSL encryption
-
Role-based access
-
Secure APIs
-
Regular data audits
-
Two-factor authentication (2FA) for internal systems
-
10. Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors.
11. Updates
We may update this Privacy Policy occasionally.
Major changes will be notified via email or website banners.
12. Contact Us
For privacy-related questions or requests:
📧 privacy@wahix.com
📍 Wahix Technologies Pvt Ltd, Bangalore, India